Refund policy
Last Updated: 01/14/25
At Chitown Trendz, we specialize in custom-printed products including DTF transfers, gang sheets, custom apparel, and personalized items. Because each order is printed exactly according to the artwork and specifications provided by the customer, all products are made-to-order.
For this reason, all sales are final, and we do not offer returns or refunds except in cases of verified manufacturing errors or defects caused by us.
This policy applies to all purchases made on chitowntrendz.com and through our social platforms.
1. All Sales Are Final
Because our products are custom-printed to order:
We do not accept returns
We do not offer refunds
We do not offer exchanges
We do not accept order changes after production begins
Customers are responsible for ensuring that all artwork, sizes, colors, quantities, and order details are correct before confirming checkout.
2. Order Cancellations
You may cancel your order only if production has not begun.
Once printing, processing, or preparation is underway, cancellations are no longer possible, regardless of the order status in your account.
To request cancellation before production starts, contact us immediately at:
Email: chitowntrendz.com
Phone: 773-406-0074
3. Artwork Responsibility
Customers are fully responsible for:
Uploading print-ready artwork
Ensuring artwork is the correct size, resolution, dimensions, orientation
Providing PNG files with transparent backgrounds
Making sure colors are correct (DTF prints in CMYK, screens display RGB)
We print files exactly as received.
We do not resize, edit, fix, modify, or correct artwork unless explicitly arranged.
No refunds will be issued for printing results caused by incorrect or low-quality artwork provided by the customer.
4. Returns & Refunds – Exceptions
We only offer a replacement (or store credit, if applicable) when the issue is caused by our manufacturing error.
Eligible issues include:
Incorrect design printed (not matching your uploaded file)
Wrong size gang sheet or transfer printed
Missing parts of the print due to printer malfunction
Significant print defects caused by us
Damage during production (not shipping)
Not Eligible
The following issues are NOT eligible for refund, return, or reprint:
Low-quality artwork provided by the customer
Blurry, pixelated, or distorted images from customer files
Colors not matching your screen (due to RGB vs. CMYK differences)
Customer ordered the wrong size
Customer selected the wrong quantity
Customer uploaded the wrong file
Customer had a change of mind
Failure to follow DTF pressing instructions
Damage caused by improper pressing, washing, or handling
Items damaged after delivery
Shipping delays caused by the carrier
Packages lost or stolen after delivery scan
5. Reporting an Issue (48-Hour Window)
If you believe your order qualifies for a reprint due to a manufacturing error, you must contact us within 48 hours of delivery.
Please include:
Your order number
A detailed description of the issue
Clear photos showing the full product, defect areas, and the packaging
A photo of your original uploaded artwork (if needed for comparison)
Failure to report within 48 hours may result in denial of your reprint request.
6. Reprint Process
If your claim is approved:
We will reprint the affected item(s) at no cost
Reprints will follow normal production times
Shipping times may vary depending on location and volume
Reprints are processed only for the same artwork and specifications originally ordered.
Changes to artwork, size, or quantity are considered new orders.
7. Shipping Issues
Once your order leaves our facility and is scanned by USPS, UPS, or another carrier:
We are not responsible for lost, delayed, stolen, or mis-delivered packages
Delivery issues must be addressed with the carrier directly
Claims for lost or damaged shipping must be made with the carrier
If a package is returned to us due to an incorrect address provided by the customer:
Customer must pay for re-shipping
No refunds will be issued for shipping fees
8. International Orders
International customers are responsible for:
Customs fees
Import taxes
Duties
Delays caused by customs processing
No refunds are issued for orders held, delayed, or returned by customs.
9. Chargebacks & Payment Disputes
Filing an unjustified chargeback or payment dispute is considered a violation of our Terms of Service.
We provide:
Full order records
Artwork files
Production logs
Delivery confirmation and tracking
Communication history
If a chargeback is found invalid, the customer remains responsible for all costs associated with the dispute.
10. Contact Information
For questions about this Return & Refund Policy, reach out to us at:
Chitown Trendz
Email: chitowntrendz@gmail.com
Phone: 773-406-0074
Website: chitowntrendz.com
Address: 546 w 43rd St, Chicago IL, 60609