Shipping policy
Shipping Policy
Last Updated: 11/14/25
At Chitown Trendz, we work hard to ensure your custom DTF transfers, gang sheets, and apparel orders are produced and shipped as quickly and accurately as possible. Because all products are printed on-demand, shipping times may vary based on production volume and carrier performance.
This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
1. Order Processing & Production Times
All orders are made to order. Production time begins after your order is paid and your artwork is received in the correct print-ready format.
Typical production time:
DTF Transfers (Singles & Gang Sheets): 1–3 business days
Custom Apparel: 3–7 business days
Peak Seasons (Holidays / Sales): May take longer due to high order volume
These timelines are estimates and not guaranteed.
If your artwork is not print-ready (low resolution, missing transparency, incorrect size, etc.), production may be delayed until corrected artwork is submitted.
2. Shipping Methods & Delivery Estimates
We use trusted carriers such as:
USPS
UPS
FedEx (when available)
Delivery time depends on the shipping method selected at checkout:
Standard Shipping: 3–7 business days
Priority Shipping: 2–4 business days
Express Shipping: 1–2 business days (where available)
Delivery estimates apply after the order has completed production.
Shipping costs are calculated at checkout based on weight, dimensions, and destination.
3. Tracking Information
Once your package is shipped:
You will receive a tracking number via email or text (if selected).
Tracking updates may take up to 24 hours to display movement.
If tracking shows “Delivered” but you have not received your package, please check:
Your mailbox or parcel locker
Your front door, porch, or surrounding area
With neighbors or your building office
We recommend contacting the carrier directly for delivery confirmations.
4. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a correct and complete shipping address.
Chitown Trendz is not responsible for:
Packages delivered to the wrong address
Delays caused by address errors
Returned packages due to incorrect or incomplete addresses
If a package is returned to us:
The customer must pay a new shipping fee to resend the order
No refunds are issued for original shipping costs
5. Shipping Delays
We do not guarantee delivery dates and are not responsible for delays caused by:
USPS, UPS, FedEx, or other carriers
Weather conditions
Natural disasters
Holidays
Customs processing (international orders)
Incorrect addresses provided by the customer
Once a package is handed to the carrier, delivery is beyond our control.
6. Lost, Stolen, or Missing Packages
Once the carrier marks a package as Delivered, Chitown Trendz is no longer responsible.
We are not liable for:
Lost packages
Stolen packages
Packages marked as delivered but not received
Packages delayed or mishandled by the carrier
Customers must file a claim directly with the shipping carrier.
We will assist with any information needed for the claim process.
7. Damaged Packages
If your package arrives damaged due to shipping:
Take clear photos of the box and product
File a claim with the carrier immediately
Contact us if you need support gathering order information for your claim
Carrier damage is not the same as manufacturing defects.
Manufacturing defects fall under our Return & Refund Policy.
8. International Shipping
We offer worldwide shipping where available.
International customers are responsible for:
Customs fees
Import taxes
Duties
Delays caused by customs processing
We are unable to provide guarantees for international delivery dates.
9. Split Shipments
If your order contains multiple items (e.g., apparel + transfers), we may ship items separately to speed up delivery. You will receive multiple tracking numbers if applicable.
10. Contact Us
For questions about shipping or order status, contact us at:
Chitown Trendz
Email: chitowntrendz.com
Phone: 773-406-0074
Website: chitowntrendz.com
Address: 546 W 43rd St, Chicago, IL 60609